WordPress Support Services
Monitoring and Maintenance
Keeping your website safe and healthy requires constant attention. It can take up a lot of your time, but not doing it can lead to a hacked or broken site and lost opportunity.
Let us do it for you.
Our team will monitor your site 24/7. We’ll install security measures to prevent hacks and keep all the holes plugged to keep the hackers out. We’ll also back-up your site to the cloud.
Why Is Regular WordPress Maintenance So Important?
WordPress is the planet’s most popular content management system, which also makes it a prime target for hackers.
The WordPress software itself is inherently safe, but third-party themes and plugins are one of the primary ways hackers attack WordPress, by exploiting out of date software.
Keeping your WordPress site safe and your themes and plugins up-to-date requires constant attention, something you likely don’t have time to do yourself.
But not doing it can lead to hacked sites and lost business.
Three Levels Of Care
Primary Care
- Weekly Backups Stored Off-Site
- Hack Protection, 24/7 Security Monitoring
- Regular Theme, Plugin & WordPress Updates
- Up-Time Monitoring
- 25% Discount on Task Rate
- 0 Free Tasks
$47/month
Intensive Care
- Daily Backups Stored Off-Site
- Hack Protection, 24/7 Security Monitoring
- Regular Theme, Plugin & WordPress Updates
- Up-Time Monitoring
- 25% Discount on Task Rate
- Up to 2 FREE Tasks per Month
$97/month
Critical Care
- All features of Intensive Care
- PLUS
- Live Phone Support
- SEO Optimization
- Google Analytics Set-up
- Speed Optimization
- 25% Discount on Task Rate
- Up to 6 FREE Tasks per Month
$297/month
Social Proof
WordPress Support Plan Features
Three Levels of Support
PRIMARY
CARE
security and backups
INTENSIVE
CARE
uptime and performance
Best Value
CRITICAL
CARE
top of the line care
Hack Protection, 24/7 Security Monitoring
We install a number of security plugins that will put a safety net around your site, keeping the bad guys out and alerting us if there is suspicious activity.
We also regularly scan your site for any malware or viruses that might have been uploaded through a rogue plugin or theme. All plans.
Enhanced Security
We add a Web Application Firewall (WAF) between your site and the bad guys, safeguarding it from OWASP top 10 vulnerabilities as well as SQL injection, XSS, DDoS attacks and WordPress specific vulnerabilities. Critical Care plan only.
Regular Backups to the Cloud
We regularly backup your site and store it securely off-site. All plans.
weekly
daily
real-time
Weekly Updates
We keep all versions of WordPress, Themes* and Plugins* up-to-date. Any critical security patches will be applied on day of release. All plans.
Updates on Staging Server
We test updates on a copy of your site before performing them on your live site. Critical Care plan only.
Activity Tracking
We keep an audit log of all activity on your site so that if there’s a problem, we can track it back to its origin. All plans.
Uptime Monitoring
We run automated testing of your site every few minutes to make sure it’s still online. If it’s not we’ll quickly check it out.
If it turns out to be something that can’t be quickly resolved, we’ll contact you to discuss options. All plans.
Every 15 min.
Every 5 min.
Every 1 min.
Free Malware Removal
If your site is hacked while on one of our plans, we’ll clean it up for free. Only applies to sites already on one of our plans. All plans.
If you need your site cleaned up now and it’s not already on one of our plans, check out our Hack Repair service.
Google Analytics Connected
We will connect your site to your Google Analytics Account. Intensive and Critical Care plans.
$47
/month
$97
/month
$297
/month
* Many premium plugins and themes such as those from CodeCanyon, WooCommerce and ThemeForest require license registration. We will be able to update these only if we are provided access to updated versions online.